The Reality And The Promise of AI-Artificial Intelligence in Customer Care
December 12th, 2017 1:00 pm EST Url To Register What you get? Discuss the emerging technologies that make up “artificial intelligence” Explain artificial intelligence terms, e.g., machine learning, cognitive computing and virtual assistants, in the context of customer care Give examples of how each AI technology is being applied in customer care today Offer insight into the promise each technology has for future of customer care Speaker: Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics